The unanimous research shows that up to 40% of businesses may be replaced by disruptive business models by 2020. One major factor for an industry being shortly disrupted is a growing gap between the customers´ use of technology and the industry´s capability to meet changing customer behavior.
Digital Leadership is ideal for businesses which are able to process customer data and provide an integrated view on the relevant data in the front-end. From that starting point on they can be the disruptors themselves. With the scalable and cloud-based SAP® Customer Experience Suite we can create an extraordinary Customer Experience based on an integrated view on customers.
With 20 years of experience NETCONOMY has been the innovation partner for various companies from Retail, Manufacturing, Banking and Finance to Service Industries.
It is our mission to support our clients on their way to digital leadership.
Retail & Wholesale, CPG
We search, compare and buy at 7 am sitting in a metro line. And when we get home in the evening, we can even check the product and return it if it does not suit us. All done with our smartphone.
The future of retail is mastering the customers´ journey by using all data available on a variety of digital and physical touchpoints. The future of retail is creating a customer experience that strengthens the retailers´ brand proposition. And it is about repeated innovation of the retailers´ offerings: products as on demand services, auto-replenishment subscriptions, customized promotions based on real time data from IoT purchase points, just to name a few.
As a leading innovation partner for retailers NETCONOMY has been in the forefront of this industry´s digitalization for 20 years. It has always been our mission to support our clients to achieve digital excellence. Our solutions, based on the SAP® Customer Experience Suite and the SAP® Cloud Platform, are a future-proof investment.
We are proud of the fact that many of our clients have been demonstrating digital leadership in the last years. And they will continue to do so in the future.
Your NETCONOMY benefits:
- Build the Customer Experience Platform that perfectly empowers businesses
- Ensure an omni-channel customer experience (GDPR compliant)
- Increase time-to-market for innovative services
- Support with innovative processes and services (subscription-based Business and Technology Services, Microservices, Conversational UI…)