Industry & Manufacturing

Production and distribution are experiencing extensive change, often referred to as the 4th industrial revolution. We see digitalization as the enabler for agile manufacturing, time to market acceleration, turning physical products into smart services and also for the personalization of products.

With the use of the SAP® Customer Experience platform and the Cloud platform technology NETCONOMY can support the manufacturing industry in creating the new agile foundation for further growth and innovation. As boundaries between manufacturers and its suppliers, partners and customers dissolve, data security and reliability requirements for B2B are increasing.

The smart manufacturing company will be both: an engineering and a digital leader. This will include predictive and advanced analytics, modeling and simulation, Internet of Things (IoT) platforms, components and spare parts logistics and optimization of processes on all levels of the supply-chain.

NETCONOMY supports renowned B2B companies on an international level.

Your NETCONOMY benefits:

• A multistep sales structure on a single platform (B2B2B2B)
• Process integration over different divisions and sites
• Enable multiple brands and business models

Banking & Insurance

Banking and Insurance is widely seen as being the one sector with the highest chance of being disrupted by new digital players in the field. Although there will always be a need for banking and insurance solutions, there is no evidence that these solutions will remain bound to traditional institutions and services.

Customers want to minimize their efforts for comparison and transaction and demand highest standards of data protection and availability of services.

With our experience and expertise NETCONOMY can support the banking and insurance industry with state-of-the-art solutions in customer experience, process integration, effective back office cost management, data protection as well as optimizing business models with our Design Thinking consulting offers.

Your NETCONOMY benefits:

• Business process integration on a single platform
• Ensure an omnichannel customer experience (GDPR-compliant)
• Reduce expenses in customer support through conversational UI and machine learning

Services

In the service industries it is all about personalized solutions. However, in the past this promise has not always been kept. When customers had to complain, reclaim or just needed extra assistance, they were often sent to the waiting loop.

For a long time the focus has been on „better services“. Increased competition and the digital opportunities are now clearing the way to disruptive business models in the service industry. Crowd service, yield management or service bundling have the power to reduce both, the time to customer as well as service related costs.

At the same time innovative pricing models are on the rise: subscription fees, client-based pricing or freemium offerings are just the tip of the iceberg of radically new ways to relate to customers and increase loyalty.

For the service industries it is critical to master the customers´ journey anytime on any device and with state-of-the-art visual representations.
An essential requirement for this is an integrated solution with a single view of the customer.

Your NETCONOMY benefits:

• Create a future-proof solution that runs your processes and data with high reliability
• Increase time-to-market for innovative business models
• Bundle B2B and B2C functionalities on a single platform