Retail & Wholesale, CPG
We search, compare and buy at 7 am sitting in a metro line. And when we get home in the evening, we can even check the product and return it if it does not suit us. All done with our smartphone.
The future of retail is mastering the customers´ journey by using all data available on a variety of digital and physical touchpoints. The future of retail is creating a customer experience that strengthens the retailers´ brand proposition. And it is about repeated innovation of the retailers´ offerings: products as on demand services, auto-replenishment subscriptions, customized promotions based on real time data from IoT purchase points, just to name a few.
As a leading innovation partner for retailers NETCONOMY has been in the forefront of this industry´s digitalization for 20 years. It has always been our mission to support our clients to achieve digital excellence. Our solutions, based on the SAP® Customer Experience Suite and the SAP® Cloud Platform, are a future-proof investment.
We are proud of the fact that many of our clients have been demonstrating digital leadership in the last years. And they will continue to do so in the future.
Your NETCONOMY benefits:
- Build the Customer Experience Platform that perfectly empowers businesses
- Ensure an omni-channel customer experience (GDPR compliant)
- Increase time-to-market for innovative services
- Support with innovative processes and services (subscription-based Business and Technology Services, Microservices, Conversational UI…)
Industry & Manufacturing
Production and distribution are experiencing extensive change, often referred to as the 4th industrial revolution. We see digitalization as the enabler for agile manufacturing, time to market acceleration, turning physical products into smart services and also for the personalization of products.
With the use of the SAP® Customer Experience platform and the Cloud platform technology NETCONOMY can support the manufacturing industry in creating the new agile foundation for further growth and innovation. As boundaries between manufacturers and its suppliers, partners and customers dissolve, data security and reliability requirements for B2B are increasing.
The smart manufacturing company will be both: an engineering and a digital leader. This will include predictive and advanced analytics, modeling and simulation, Internet of Things (IoT) platforms, components and spare parts logistics and optimization of processes on all levels of the supply-chain.
NETCONOMY supports renowned B2B companies on an international level.
Your NETCONOMY benefits:
- A multistep sales structure on a single platform (B2B2B2B)
- Process integration over different divisions and sites
- Enable multiple brands and business models
Banking & Insurance
Banking and Insurance is widely seen as being the one sector with the highest chance of being disrupted by new digital players in the field. Although there will always be a need for banking and insurance solutions, there is no evidence that these solutions will remain bound to traditional institutions and services.
Customers want to minimize their efforts for comparison and transaction and demand highest standards of data protection and availability of services.
With our experience and expertise NETCONOMY can support the banking and insurance industry with state-of-the-art solutions in customer experience, process integration, effective back office cost management, data protection as well as optimizing business models with our Design Thinking consulting offers.
Your NETCONOMY benefits:
- Business process integration on a single platform
- Ensure an omnichannel customer experience (GDPR-compliant)
- Reduce expenses in customer support through conversational UI and machine learning
Services
In the service industries it is all about personalized solutions. However, in the past this promise has not always been kept. When customers had to complain, reclaim or just needed extra assistance, they were often sent to the waiting loop.
For a long time the focus has been on „better services“. Increased competition and the digital opportunities are now clearing the way to disruptive business models in the service industry. Crowd service, yield management or service bundling have the power to reduce both, the time to customer as well as service related costs.
At the same time innovative pricing models are on the rise: subscription fees, client-based pricing or freemium offerings are just the tip of the iceberg of radically new ways to relate to customers and increase loyalty.
For the service industries it is critical to master the customers´ journey anytime on any device and with state-of-the-art visual representations.
An essential requirement for this is an integrated solution with a single view of the customer.
Your NETCONOMY benefits:
- Create a future-proof solution that runs your processes and data with high reliability
- Increase time-to-market for innovative business models
- Bundle B2B and B2C functionalities on a single platform