Retail & Wholesale, CPG
Retail especially must deal with the changing behavior and demands of customers: Whether individual or wholesale – your target groups are already online via various channels and devices, are well-informed and expect impressive shopping experiences as well as smooth, service-oriented execution. This should ideally be personalized and in real time.
If you want to offer your customers a convincing omnichannel shopping experience, the choice of technology and an experienced partner such as NETCONOMY is of crucial importance:
With SAP® Customer Experience, you can rely on a commerce platform that fully and innovatively meets the special requirements of retail and direct sales.
NETCONOMY offers the retail trade many years of experience in omnichannel commerce and supports you as a partner in the analysis, specification and implementation of your digitalization strategy.
Your NETCONOMY benefits:
- Seamless conjunction of online channels and stationary retail
- Increase in customer retention and loyalty
- Securing stationary sales
- Increase in online turnover
- Establishment of a valid customer data base
Services
Digitalization and automation also drive drastic changes in the service sector: According to one study conducted by the Boston Consulting Group (Tapping into the Transformative Power of Service 4.0, 2016), service providers can save up to 40% in terms of costs, for example, in the area of support, while simultaneously significantly increasing customer satisfaction – and thus the connection to the company.
Furthermore, digitally offered services and online sales models can support your sales figures in a sustainable fashion.
Alongside the financial sector (banks and insurance companies), this applies to travel agencies, utilities and telecommunication service providers. Leisure and entertainment providers are also not exempt from the changes in consumer behavior.
Your customers expect individualized offers at all times – and this, of course, provided across all channels and devices. The demand for optics, intuitive menu and process management as well as processing and service quality has also increased immensely in recent years.
Digital business models therefore offer tremendous growth opportunities for service providers in all types of industries. Put yourself in the position of better understanding your customers more than ever, understand their needs and address them proactively.
Provide your offers across all channels and market your services and content at the digital level. Whether it involves subscription management, integration into existing web content solutions, or flexible access control for specific content elements – all of these exemplary functions are feasible with SAP® Customer Experience. Credit balances or content pools can also be implemented as well as the integration into existing ERP backend systems – tell us about your project, NETCONOMY looks forward to discussing this with you!
Your NETCONOMY benefits:
- Creation of a flexible, sustainable base for provision of services and presentation, including monetarizing digital content
- Fast time-to-market for new business models
- Bundling of transaction processes
- Improved control and distribution of your revenue stream (turnover allocation between POS and online in channel mix)
- Central representation of global business logic
- Cost reduction through reduction of complexity in pre-systems
- Possibility of connecting complementary e-commerce activities
- Powerful campaign management for personalized and individualized sales approach in real time
Industry and Manufacturing
Industry and wholesale are especially confronted with the high demands of customers and buyers alike. In line with B2C processes, appealing, powerful systems and stable, automated processes equipped with high-level service and automation are also expected in the procurement of B2B.
The demand for quality in regard to processes, services and functionality as a whole is higher than ever before.
Powerful e-commerce functions that hold up in the comparison to B2C platforms is the order of the day.
As the leading commerce platform, SAP® Customer Experience offers a comprehensive spectrum of professional B2B functions. NETCONOMY has implemented numerous successful digitalization projects for reputable clients in international markets, especially in the B2B field.
Companies in the capital goods sector must also meet special requirements in the area of services & spare parts. NETCONOMY can additionally provide you with valuable project know-how and experience with highly distinctive product and supply structures.
Your NETCONOMY benefits:
- Versatile B2B and B2C functions on a single platform
- Integrated infrastructure for various locations and areas
- Seamless integration of digital and local touchpoints
Banking and Insurance
Banks as well as insurance companies must adapt to the evolving consumer behavior of customers. Temporal restrictions and local conditions are no longer up to date.
So far, there have been few adequate commerce approaches that have met the specific performance requirements of the financial industry.
NETCONOMY has also accumulated valuable industry know-how in this area for the development of digital business models and processes for both banks and insurance companies.
Your NETCONOMY benefits:
- Numerous B2B and B2C-functions bundled onto one single platform
- Integrated infrastructure environment for various branches and locations
- Seamless integration of digital and on-site touchpoints
Retail & Wholesale, CPG
Services
Industry and Manufacturing
Banking and Insurance
