As in previous years, January means it‘s time for the SAP kick-off meeting – SAP FKOM – in Barcelona. The FKOM brings together SAP partners and sales teams from various industries to discuss the focus and the direction of the upcoming year. It‘s the perfect location to gather insights about imminent SAP innovations and to discuss the future Customer Experience roadmap with partners from across Europe.

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Last week we took part at the SAP Customer Experience LIVE – the CRM event of the year – which was held in the beautiful city of Barcelona. Overall 55 of our CX professionals were live on site making plenty of experiences in just 48 hours.

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