21. Mai 2020

SAP EMEA Webinar Series | Innovate Your Instore CX

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We are happy to be part of the second SAP EMEA Webinar Series and talk about innovation of the instore customer experience, with an example of a well-known retail brand. …mehr lesen

27. Februar 2020

[VERSCHOBEN] SAP NOW Basel, Stockholm & Berlin

Noch in diesem Jahr startet die SAP NOW in gleich drei Städten in Europa durch. Wir sind in Basel, Stockholm und Berlin vor Ort, um aktuelle Trends, Herausforderungen und Lösungsansätze der digitalen Transformation in der Experience Economy zu diskutieren. …mehr lesen

5. Februar 2020

20 Customer Experience Statistics You Must Know in 2020

In 2020, we all know that traditional experiences are no longer able to satisfy modern customer needs. Yes, KPIs and revenue are what matters in the end – but that’s only the result of combined efforts your favorite brand is making to keep you. Nowadays discussions are focused on providing the customer a seamless journey across all touchpoints – both online and offline, in order to build trusted, long-term relationships. …mehr lesen

31. Januar 2020

NETCONOMY ranked in top 3 of the “Austria’s Leading Companies” contest

In the course of “Austria’s Leading Companies”, the most important Austrian economic contest, on January 30 NETCONOMY was awarded 3rd place in the category “large national companies”. …mehr lesen

17. Januar 2020

It’s 2020 – And It’s About Time to Innovate Your Customer Experience Strategy

At the end of 2019, we celebrated the 50th anniversary of the Internet. It’s been only 50 years – would you believe it? Now let’s think about the history of trading as such and the fact that it originated in prehistoric times. Historians believe that the first long-distance trade occurred around 3000 BC.

…mehr lesen

30. Oktober 2019

New Commerce Platform Live at Douglas Perfumery Switzerland

NETCONOMY is proud to announce the go-live of the new Commerce Platform for Douglas Perfumery in Switzerland. Further rollouts will be performed one by one in other markets. Having a footprint as one of the largest projects built on SAP Commerce Cloud, the new platform sets the starting point in enhancing the customer journey and providing a personalized 1:1 experience across all channels. …mehr lesen

21. Oktober 2019

SAP Customer Experience Live Munich

Die letzte Station der diesjährigen SAP CX Live Roadshow führt uns nach München. Als führender SAP Customer Experience Partner in der DACH-Region freuen wir uns darauf, erfolgreiche digitale Transformationsprojekte vorzustellen und mit Ihnen über Ihre Customer Experience Roadmap zu diskutieren. …mehr lesen

25. September 2019

SAP CX Live Roadshow

As one of the leading SAP Customer Experience partners, we are proud to sponsor the upcoming SAP CX Live events in all three cities. We will be in London, Dubai and Munich, to share our expertise and showcase the future of customer experience.

…mehr lesen

4. September 2019

Seamless Experiences for Generation Z: Tailor Your Strategy to the Needs of Digital Natives

It’s time to start marketing to the next generation. Generation Z is growing its buying power and their habits, needs and behavior are significantly different than what we’ve learned from previous generations. Technology is shaping their lives – but they are also forcing businesses and industries to change.

…mehr lesen

25. August 2019

The Customer Experience Revolution: Why Online and Offline Must Speak with One Voice

As customers get more digitally empowered, they demand personalized experiences and walk away very fast from anything that seems to be irrelevant to them. Personalization nowadays doesn’t mean putting a customer into a specific target group, but really following all the steps of the individual customer journey.  …mehr lesen