Driving Innovation from Idea to Impact

Welcome to the CX Innovation HUB

Contact us

Interested in how you can benefit from our Innovation Consulting offering? Contact us!

Turning digital visions into reality

Challenging times require proactive behavior, creativity in evolving digital strategies, and the courage to walk this path. Due to changing customer demands and emerging technologies businesses need to quickly adapt in order to win the digital age. By adding methodology-based innovation to your digital strategy, we help you to find the right technology and tools for digitizing your business model in a future-proof way. For more than 20 years now, international customers across industries trust in our expertise to increase customer bases, strengthen revenue streams, and establish a culture that puts digital-first. We take you on a journey where we ask the right questions, analyze the status quo of your current roadmap and discover your customers’ needs.

 

 

Defining a digital strategy that is truly customer-centric,

elaborating a technology foundation that is modern and flexible,

and working with a pool of more than 450 Customer Experience professionals

Is our recipe to help you win the digital age.

Applying a customer
centric design

Customer centricity and design thinking comprise the first important phase of agile product development. Focusing on the human aspect of the user when ideating, creating, and applying technology enables brands to come up with the best possible solutions to improve the customer experience. As a result, companies are rewarded with increased customers’ trust and long-term relationships. Our innovation team has created a battle-tested innovation approach that is offered in a fully virtual setting.

Defining a future-proof
technology framework

As we strive for the digital leadership of our customers, we work with the best, unified solutions available.
Partnering with SAP, Google, and Microsoft and with more than 450 CX professionals across Europe, we are perfectly equipped to create future-proof digital platforms to support your business needs. Modern technology offers entirely new opportunities to extend existing or create additional digital business models.

Staying ahead of your competition

We are committed to true partnerships with our clients. With technology constantly evolving, you can rely on us to help you get the most out of your digital assets and maximize the return on investment. With dedicated teams for SEO, UX-Design, Machine Learning, Customer Support, and Innovation – and of course highly-trained developers - we ensure continuous improvement and help you stay ahead of industry trends.

Paving your road to innovation

We support your innovation process in 5 steps

STEP 1: EXPLORE

Explore your innovation opportunities. Let's take a closer look at resources, capacities, and your long-term vision. Think differently, set aside assumptions, and open up to unknown possibilities.

STEP 2: DISCOVER

Discover your customers' needs. Gain a deep understanding of challenges, trends, ecosystems, and new technologies - all from a customer's perspective. Eventually, we structure your thoughts and bring them to paper.

STEP 3: DESIGN

You've now grown to understand your users and their needs. It's about time to identify new solutions and start prototyping. Learn what works and what doesn't work. Take a step backward and optimize. And most importantly: Test, test, test.

STEP 4: DELIVER

Rolling-out the solution to your users is the most exciting stage. In the end, we'll have a clearer view of how real users behave, think, and feel when interacting with your product or service. Happy customers are the premium result. They'll reward you with their trust.

STEP 5: RUN & SCALE

Finally, your solution is up and running - but it’s not over now. Constantly evaluating the functionality and keeping your eyes open for improvements and extensions is key to sustain your “Best in Class” position.

NOW IT’S YOUR TURN

But first things first. Get in touch with our team and join us for a discovery call to see what we can do for you.

Meet the Innovation team

Manuela Fritzl

FROM DATA TO VALUABLE INSIGHTS
Experience Management Consultant

Hrvoje Kujundzic

FROM NEEDS TO SOLUTIONS
Innovation Consultant

Jörg Wesiak

FROM THINKING TO DOING
Head of Business and Innovation Consulting

Christine Safranek

FROM DESIGN TO EXPERIENCE
UX/UI Design

Katharina Schober

FROM EXPERIENCE TO IMPACT
UX Design

We invite you to work with our inspiring team, unleash your creativity and craft unique ideas and prototypes with us.

Your Netconomy Innovation-Team

CX Innovation HUB Vienna – SAP Partner AppHaus

Since we are big fans of “real life” meet-ups, we are happy to welcome you to our SAP Partner AppHaus whenever the circumstances are safe to do so. Until then, feel free to take a glimpse by taking the virtual tour.

 

Stop by and visit us:

Walcherstraße 1A, Austria Campus 6, Stiege 3, 1020 Wien

Start your innovation journey now!

Contact us

Interested in how you can benefit from our Innovation Consulting offering? Contact us!

Jörg Wesiak, Head of Innovation

collaboration@netconomy.net