Join Our Free Customer Experience Webinar

Allgemein, Events, 11. June 2019

It’s not offline vs. online anymore – customer experience can no longer be perceived as an either-or scenario. In the ever-increasing digital world, where online presence is a must, physical stores still play a major role in retail sales. Customers still need the excitement, the touch and feel of a physical shopping experience.


Power Up In-store Customer Experience

Date & Time: July 2, 10:30-11:15 AM CET

Language: English


What’s the main challenge?

What has changed is that our mobile devices became a part of everything we do, including in-store shopping. They enhance our everyday activities and make things faster and easier. And this is exactly what we expect – also when we shop.


Seamless. Frictionless. Personalized experience. No matter whether online or offline.

Technology supports us in creating unified experiences as a whole. Brands can now personalize every touchpoint of the journey and adjust to the fast-changing buying behavior.

SAP C/4HANA offers a set of customer experience solutions that support all front-office functions, such as consumer data protection, marketing, commerce, sales and customer service. This unique suite helps brands to move beyond e-commerce, including eliminating the gaps between online and offline experiences.


Join this webinar and learn how to:

  • Use a mobile app to help retail sales assistants connect with customers, enhance their in-store experience, upsell and increase brand loyalty
  • Keep your retail store staff up to date about new trends and arrivals, as well as buying behavior and preferences of each individual customer
  • Benefit from FastStart – packages of native iOS apps for seamless mobile experiences, created within our partnership with SAP and Apple



Josef Grabner NETCONOMY

Josef Grabner

Chief Innovation Officer @NETCONOMY

With more than 10 years of experience in consulting and project management, Josef is in charge of driving the innovation strategy of NETCONOMY. Leveraging emerging technologies, he leads projects that tackle business challenges and bring newest innovation to shape the customer experience of tomorrow.


Christoph Lückler NETCONOMY

Christoph Lückler


Having a track record in mobile app development, Christoph specializes in building native iOS apps. He is responsible for developing engaging mobile solutions that bring the newest ideas to life in order to unify online and offline, and to enhance the overall customer experience.



About Netconomy:

NETCONOMY is a leading partner for digital excellence. With a strong focus on innovation NETCONOMY is shaping the future of digital leadership for its clients. With the flexible SAP® Customer Experience Suite and the SAP® Cloud Services NETCONOMY creates a future-proof platform for an extraordinary customer experience in an agile business environment. With 20 years of experience NETCONOMY has been the innovation partner for various companies from Retail, Manufacturing, Banking and Finance to Service Industries. NETCONOMY employs more than 400 Customer Experience professionals at locations in Germany, Switzerland and Austria.

If you have any questions regarding the webinar, feel free to contact me!