Join us at SAP CX LIVE 2021
The race for better CX never stops – and we know the importance of continuously discussing ways to improve it. We are proud to sponsor SAP Customer Experience Live 2021 as the Platinum Partner. Join us for an experience that puts you at the heart of meaningful conversations.
SAP Customer Experience LIVE: Unplugged
Transform, Engage, and Grow Together
EMEA, Oct. 26, 12:00 p.m.–2:15 p.m. BST
Americas, Oct. 27, 12:00 p.m.–2:15 p.m. PDT
Today more than ever, customers want personalised engagements, seamlessness and transparency. They need to feel like they are dealing with a single entity. The business needs to be able to share a full view of the customer and manage delivery against their expectations – in real time – right across the enterprise. To be set for success today and for the future means that the foundation must be based around an outstanding ability to reach out to your customers as people, at the right time, in the right way, and with the right offer. SAP CX Live is where you will get the right guidance on how to ensure you are always there for your customers. Join our Discussion Rooms and hear real-life stories as well as product insights.
Discussion Room 1
Don’t Stop Challenging the Status Quo: Virgin Megastore Goes Beyond
Today’s customers expect a seamless shopping experience. Virgin Megastore has created a unique shopping experience for its customers: a new dimension in entertainment retail. Hear experts discuss constant innovation, improvement of existing processes, and new feature enablement, all of which helps Virgin Megastore engage the customer.
Thomas Prom, Head of Omnichannel, Virgin Megastore MENA
Thomas Ziegler, Chief Customer Officer, NETCONOMY
Jovana Jovanovic, Product Owner, NETCONOMY
Mila Petrovic, Demand Generation Strategist, NETCONOMY
EMEA, October 26, 12:55 PM–1:15 PM BST
Discussion Room 2
NETCONOMY Boosts Revenue for Customers as They Become Customer-centric
Discover the secret of great cross-channel customer experiences. Hear how NETCONOMY helps customers deliver a connected engagement – marketing, sales, commerce, and service – using trusted customer data. Also, examine how company’s loyalty programs have become a central business process to boost revenue.
René Reisenhofer, Product Owner, NETCONOMY
EMEA, October 26, 1:15 PM-1:35 PM, BST
Americas, October 27, 1:15 PM-1:35 PM PDT
Don’t miss the chance to hear customer success stories and product insights first-hand.