20 Customer Experience Statistics You Must Know in 2020
In 2020, we all know that traditional experiences are no longer able to satisfy modern customer needs. Yes, KPIs and revenue are what matters in the end – but that’s only the result of combined efforts your favorite brand is making to keep you. Nowadays discussions are focused on providing the customer a seamless journey across all touchpoints – both online and offline, in order to build trusted, long-term relationships. …read more
NETCONOMY ranked in top 3 of the “Austria’s Leading Companies” contest
In the course of “Austria’s Leading Companies”, the most important Austrian economic contest, on January 30 NETCONOMY was awarded 3rd place in the category “large national companies”. …read more
It’s 2020 – And It’s About Time to Innovate Your Customer Experience Strategy
At the end of 2019, we celebrated the 50th anniversary of the Internet. It’s been only 50 years – would you believe it? Now let’s think about the history of trading as such and the fact that it originated in prehistoric times. Historians believe that the first long-distance trade occurred around 3000 BC.
New Commerce Platform Live at Douglas Perfumery Switzerland
NETCONOMY is proud to announce the go-live of the new Commerce Platform for Douglas Perfumery in Switzerland. Further rollouts will be performed one by one in other markets. Having a footprint as one of the largest projects built on SAP Commerce Cloud, the new platform sets the starting point in enhancing the customer journey and providing a personalized 1:1 experience across all channels. …read more
SAP Customer Experience Live Munich
The final destination of our SAP CX Live Roadshow this year is Munich, Germany. As a leading SAP Customer Experience partner in DACH region, we are excited to bring a team of experts to this event in order to showcase successful digital transformation projects and facilitate meaningful conversations with key executives.
Seamless Experiences for Generation Z: Tailor Your Strategy to the Needs of Digital Natives
It’s time to start marketing to the next generation. Generation Z is growing its buying power and their habits, needs and behavior are significantly different than what we’ve learned from previous generations. Technology is shaping their lives – but they are also forcing businesses and industries to change.
The Customer Experience Revolution: Why Online and Offline Must Speak with One Voice
As customers get more digitally empowered, they demand personalized experiences and walk away very fast from anything that seems to be irrelevant to them. Personalization nowadays doesn’t mean putting a customer into a specific target group, but really following all the steps of the individual customer journey. …read more
DMEXCO 2019: Embrace Change. Join the Experience Economy.
DMEXCO is a Digital Marketing Expo & Conference and a central meeting place for decision-makers from the digital economy, marketing, and innovation. This year, we are partnering with SAP to present top-notch technology with the C/4HANA platform.
Beyond E-Commerce: Extending the Core Business into the Digital World with C/4HANA
Years after acquiring Hybris, SAP made several other complementary acquisitions in order to cover the market demand for a unified customer experience platform. It’s been a year since C/4HANA has been introduced as the fourth generation CRM platform, aiming to cover the entire front-office and help businesses become connected enterprises.