Machine Learning in Customer Experience: Why, How, What?
It’s the year of 2021 and customer expectations are only growing. Customers demand tailored, personalized experiences – or they will abandon the cart very quickly. Either they will get quick and reliable customer service, or simply won’t ever pick you over your competitor again.
The Importance of Giving | NETCONOMY Annual Donations
Last year reminded all of us of the importance of health and wellbeing. We faced some unusual circumstances and had to adjust to “the new normal” as the whole world focused on fighting the pandemic. Unfortunately, it became the number one priority of healthcare systems and governments around the globe.
Customer Engagement in the Focus – SAP NOW Switzerland 2021
How can you better understand customer needs, create experiences, and foster dialog in real-time – and that along the entire customer lifecycle? During the Customer Engagement Focus Day you’ll learn how to win loyal long-term customers for your business through intelligent e-commerce solutions.
Online-Series: SAP Customer Data Platform for hyper-personalized experiences in real-time
Mid of October SAP launched the SAP Customer Data Platform – the next-generation platform to activate rich customer insights, deliver hyper-personalized experiences while maintaining the data’s purpose.
20 Customer Experience Statistics You Must Know in 2020
In 2020, we all know that traditional experiences are no longer able to satisfy modern customer needs. Yes, KPIs and revenue are what matters in the end – but that’s only the result of combined efforts your favorite brand is making to keep you. Nowadays discussions are focused on providing the customer a seamless journey across all touchpoints – both online and offline, in order to build trusted, long-term relationships. …read more
NETCONOMY ranked in top 3 of the “Austria’s Leading Companies” contest 2019
In the course of “Austria’s Leading Companies”, the most important Austrian economic contest, on January 30 NETCONOMY was awarded 3rd place in the category “large national companies”. …read more
It’s 2020 – And It’s About Time to Innovate Your Customer Experience Strategy
At the end of 2019, we celebrated the 50th anniversary of the Internet. It’s been only 50 years – would you believe it? Now let’s think about the history of trading as such and the fact that it originated in prehistoric times. Historians believe that the first long-distance trade occurred around 3000 BC.
New Commerce Platform Live at Douglas Perfumery Switzerland
NETCONOMY is proud to announce the go-live of the new Commerce Platform for Douglas Perfumery in Switzerland. Further rollouts will be performed one by one in other markets. Having a footprint as one of the largest projects built on SAP Commerce Cloud, the new platform sets the starting point in enhancing the customer journey and providing a personalized 1:1 experience across all channels. …read more
Seamless Experiences for Generation Z: Tailor Your Strategy to the Needs of Digital Natives
It’s time to start marketing to the next generation. Generation Z is growing its buying power and their habits, needs and behavior are significantly different than what we’ve learned from previous generations. Technology is shaping their lives – but they are also forcing businesses and industries to change.
The Customer Experience Revolution: Why Online and Offline Must Speak with One Voice
As customers get more digitally empowered, they demand personalized experiences and walk away very fast from anything that seems to be irrelevant to them. Personalization nowadays doesn’t mean putting a customer into a specific target group, but really following all the steps of the individual customer journey. …read more