Customer Engagement in the Focus – SAP NOW Switzerland 2021

Allgemein, Events, 11. March 2021

How can you better understand customer needs, create experiences, and foster dialog in real-time – and that along the entire customer lifecycle?  During the Customer Engagement Focus Day you’ll learn how to win loyal long-term customers for your business through intelligent e-commerce solutions.

Companies must be prepared to quickly react to changing customer demands.  Together with our customer Migros we demonstrate a success-proven approach on how to build long-term customer relationships based on a modern commerce platform and optimized customer experience strategies.


Migros and NETCONOMY present:

Customer Experience Roadmap: How Migros handles changing customer demands


Remo Gisler, Head of Digital Commerce, Migros Genossenschaftsbund
Natascha Bantel, Sales Executive, NETCONOMY

The COVID-19 situation has drastically changed consumer behavior, challenging businesses to adjust customer experience strategies in order to meet their needs. Switzerland’s largest retail company MIGROS is one of the industry front-runners in leveraging innovative technologies to enable maximum synergy effects and offering a comprehensive customer experience across all channels. Remo Gisler, Head of Digital E-Commerce at Migros, and Natascha Bantel, Sales Executive at NETCONOMY, share insightful details on how Migros successfully connects the dots of SAP® Customer Experience solutions to react to customer demands and increase loyalty.


Visit us at our virtual booth and receive further information concerning industry-relevant case studies and customer success stories. Use the digital chat to connect with our experts who are happy to answer your questions and kick-off the digital journey together with you.

Register now for free!