Customer Engagement in the Focus – SAP NOW Switzerland 2021
How can you better understand customer needs, create experiences, and foster dialog in real-time – and that along the entire customer lifecycle? During the Customer Engagement Focus Day you’ll learn how to win loyal long-term customers for your business through intelligent e-commerce solutions.
Companies must be prepared to quickly react to changing customer demands. Together with our customer Migros we demonstrate a success-proven approach on how to build long-term customer relationships based on a modern commerce platform and optimized customer experience strategies.
Migros and NETCONOMY present:
Customer Experience Roadmap: How Migros handles changing customer demands
Remo Gisler, Head of Digital Commerce, Migros Genossenschaftsbund
Natascha Bantel, Sales Executive, NETCONOMY
The COVID-19 situation has drastically changed consumer behavior, challenging businesses to adjust customer experience strategies in order to meet their needs. Switzerland’s largest retail company MIGROS is one of the industry front-runners in leveraging innovative technologies to enable maximum synergy effects and offering a comprehensive customer experience across all channels. Remo Gisler, Head of Digital E-Commerce at Migros, and Natascha Bantel, Sales Executive at NETCONOMY, share insightful details on how Migros successfully connects the dots of SAP® Customer Experience solutions to react to customer demands and increase loyalty.
Visit us at our virtual booth and receive further information concerning industry-relevant case studies and customer success stories. Use the digital chat to connect with our experts who are happy to answer your questions and kick-off the digital journey together with you.
