Business Innovation Consulting
No matter if your company is just starting to become a digital leader or already amongst the cutting-edge of its business:
Our Business Innovation Consulting Services will help you determine the best options and clear your future path. We have the experience, technology and services to visualize and prototype while keeping a strong focus on profitability.
Strategic Roadmapping
Clear your future path. No matter which business you are in, the future will be all about customer centricity. The first step for your company to becoming a digital leader is to clarify your vision for your digital business and map the necessary transformation.
We support you with an agile, strategic planning process to drive digital excellence and navigate you through impacted areas of disruption.
We first analyze your current business model and discuss the digital potential of your business. This is the starting point to design the future state of your company as a digital leader. Finally, we will develop a roadmap to digital excellence with a focus on customer value and ROI.
Design Thinking
With this customer-centric innovation approach we can guide you to radically new process designs and revenue streams. Primarily used by designers, this solution-based iterative process has proven to perfectly support transformations in the digital business.
Design Thinking is not only a mind-opening method for innovation at all levels, but also a team-learning experience that increases empathy for the customers´ needs.
Business Model Innovation
Sometimes business is about an idea. This is especially true when you are an entrepreneur. But for existing businesses to create new value is much more about connecting the dots in a network of many ideas. Modern technology offers entirely new opportunities to extend existing or create additional business models including subscription-based, IoT- driven and usage-based mechanics.
Together with your team we will visualize your current business model and then identify possible areas of disruption. We can capitalize the collective intelligence in the team as well as our vast experience to create new value-creating and more cost-effective processes and solutions.
NETCONOMY is committed to focusing on digital opportunities to benefit clients, streamline processes and create new revenue streams.
User-Centric Design
The lesson to be learned for marketers in digital business is that customers are owning the brands and that they participate in innovation and creation processes. The best companies can do is listening to their customers.
User Centric Design is a multi-stage design process that supports the creation of solutions ultimately focused on user experience and business goals through feedback loops at each phase.
In some ways similar to Design Thinking, NETCONOMY will support your team from research (competitor analysis, target groups interviews) to creating an ideal process type (representing the user journey based on prototypical Personas) up to visualizing an optimized and user-centric process based on click dummies through the key users journeys. NETCONOMY can also implement the outcomes of this design process in the systems´ front-end environment or in a custom-made App.
Innovation Prototyping
Sometimes a new opportunity will not be feasible unless the technological foundations have been laid. Imagine spare parts inventory in a manufacturing industry cluster where different companies use the same parts. A new opportunity can be to share parts cross-company in order to be in the position to deliver and also to save on inventory costs. What if there is no ready-to-use solution available for this?
With our deep understanding of the SAP® Customer Experience Suite and as a part of the SAP® C/4HANA Innovation Team we can combine components and immediately come up with a prototype. We convert the technological opportunities into business results that will subsequently help our clients to secure their best in class position.
Customer Experience Platform Building
As we strive for the digital excellence of our client companies, NETCONOMY works with the best unified solution available.
SAP C/4HANA is the leading customer experience suite designed to revolutionize customer relationship management as we know it.
This solution contains components for essential areas of customer experience like Marketing, Commerce, Sales and Service as well as an integrated customer data cloud and an advanced agility layer. Combined with the SAP® Cloud Platform it unleashes its full potential by adding IoT, machine learning and seamless process integration to drive continuous innovation.
SAP® Cloud Platform
Companies have to orchestrate their digital business. The bottom line for this is to securely and seamlessly integrate business processes and customer data.
The SAP® Cloud Platform gives companies the opportunity to work with a platform-as-a-service (PaaS) to always have the right functionality in place, according to their growth and transformation of their business models.
The SAP® Cloud Platform delivers the core services to run a variety of state-of-the-art cloud services which NETCONOMY customizes. If you want to know more about the key features of the SAP® Cloud Platform and the opportunities for your business, just contact us!
Commerce Cloud
Selling products and services online has never been that easy. Still, digital business entails new challenges: Management of processes, product information and delivery, customer experience management, order management and billing. One single mistake and the customer may be lost.
With the SAP® Commerce Cloud we provide a feature-rich and comprehensive commerce platform that simplifies digital transformation. A future-proof and expandable solution is key for any future-oriented business.
Marketing Cloud
Digital business provides exciting opportunities to attract audiences while at the same time accelerating time to market, driving higher demand and conversions as well as optimizing marketing costs. What is absolutely essential, however, is to build a trusted source for customer data and develop a single, unified customer profile.
This solution enables companies to deliver individualized brand experiences across channels, to drive growth and revenue while keeping customers satisfied and loyal. The SAP® Marketing Cloud delivers multichannel marketing at it´s best.
Sales Cloud
For any sales team there are several issues to meet in order to unlock high performance. Some of them relate to culture, leadership and incentive systems. The others are about getting closer to potential and existing customers by using a powerful tool to accelerate information in real-time throughout the purchasing process. This will help the sales team to spend their time on the best deals.
The SAP® Sales Cloud empowers a sales team to engage with customers throughout the customer journey in a more meaningful way. It provides all insights needed to improve productivity and sales performance and make informed business decisions in the moment.
Service Cloud
Customer relationship does not only include customer experience but also a great service before, during and after the purchase. Such an end to end service experience relies on understanding customer needs and connecting the customer journey with the service value chain.
With the SAP® Service Cloud any company will always stay ahead of the customer expectations. It offers to open multiple service channels to get in contact with customers and serve them the best way they expect.
Customer Data Cloud
With the rise of the digital economy, customers increasingly demand more transparency and control over how their data is being used by a company. Building trusted relationships with customers, now with the GDPR in place, is not only a legal but also a business imperative!
Optimizing a company´s relationship with its customer and boosting brand loyalty are the targets of the SAP® Customer Data Cloud. The customer’s way to inform the company is simplified. They decide at any time which information they want to receive by giving multiple consents.
Kyma Extensions
The SAP® Cloud Platform is the layer for the integration of best-in-class cloud solutions such as the marketing, sales, service, commerce or customer data cloud. The more companies become digital leaders, the more likely they may want to run a variety of individualized micro services to increase revenues and agility.
The SAP® Kyma Extensions Platform provides companies with a state-of-the-art microservice-architecture to customize the commerce solution in a highly effective way and to scale their business on every stage according to the market and customer needs.
Business Excellence Services
NETCONOMY is committed to true partnerships with our clients. With technology constantly evolving, you can rely on us to help you get the most out of your digital assets and maximize the return on your SAP® Customer Experience Platform. We offer a portfolio of value-added services on a regular subscription basis.
NETCONOMY clients appreciate the fact that our agile team work guarantees straightforward problem solving as our developers, UX experts and consultants will work together for success.
The fact that NETCONOMY is part of the developers´ community at SAP® also ensures that our Business Excellence Services will always let you stay ahead in your industry.
Customer Support and Operations
For digital leaders a great customer experience is the key to success. But success is limited without a fully functional system to support it. NETCONOMY makes sure clients are not left alone with challenges they may face and also provides the „behind-the-scenes work“ of running the system.
We are committed to your success and available to support our clients should they encounter challenges with their application. With our customer support and operations services NETCONOMY clients benefit from a dedicated team (including developers) who concentrates on their systems´ reliability with a single point of contact in case of an emergency.
Customer Experience Optimization
Customer Experience is at the heart of NETCONOMY´s services. With the Customer Experience Optimization service, we secure the digital experience of customers according the company´s brand proposition, the behavioral dynamics of target groups and the company´s business goals.
As with all our business excellence services, our clients enjoy the mix of our extensive knowledge of the system, our team work and the customized high-quality solutions.
UX / Conversion Rate Optimization
We are proud of creating great usability right from the start. User experience is by definition the value a company is delivering at every single point of the end users interaction with the company. However, due to market dynamics and ongoing technological innovations, there is a need for constant optimization.
NETCONOMY will perform an on page analysis and monitoring based on google analytics, depending on the priorities discussed with our clients. We can then conduct usability tests and will regularly report and provide the right measures for improvement.
There are two types of the UX / Conversion Rate Optimization Service available:
- A starter package with adaptions based on three key user journeys, and
- a customized package with the continuous adaption of a fully individualized User Interface according to the customers’ needs.
Search Engine Optimization (SEO)
NETCONOMY offers customized on page analysis, well-grounded on site testing with google and a performance and KPI Monitoring that serves the companies business needs right from the start.
With our in-depth knowledge of the platforms´ structure and the continuous communication with our developers we can guarantee the best SEO measures for our clients at minimum communication efforts.
There are various SEO packages: From a Starter Package (one time, initial SEO analysis) to Silver and Gold Packages, where we continuously monitor performance and give policy recommendations on a regular basis. Our own SEO Extension empowers clients to make changes autonomously.
Business Innovation Consulting
Customer Experience Platform Building
Business Excellence Services
