Omnichannel Commerce &
Experience Management
Create satisfying omnichannel experiences.
Your customers want to interact with you through various channels, at any time and at any place. For this, they expect consistent, compelling and individual encounters to be made with your company.
Whether B2B or B2C: Our omnichannel solutions help you to better understand your customers, operate across all touchpoints and to consistently and precisely control interactions. This significantly increases conversions and online sales – regardless of the channel, and improves the efficiency of administration and processing of orders and stock data in the background. This also converts order transactions into satisfying, fast and reliable experiences.
Manage customer experiences.
Offer your customers brand experiences and content of the highest quality, both personalized and in real time. Our SAP® Customer Experience-based solutions enable these interactions to be configured exactly to the behavior and preference of your customers – satisfy them both in terms of content and optics across all devices, countries or media formats.
Whether our own or partner-provided content: our solutions enable the consolidation of offer-related content and information across all channels.
Manage touchpoints.
Your customers are online, always and everywhere, and they expect compelling content, perfect service and frictionless processes. Accompany your targets across all channels and stations along their customer journey – independent of device, internationally, personalized and in real time.
360° Customer Insight &
Omnichannel Campaigns
Create a 360° customer profile.
Our omnichannel solutions provide you with a thorough knowledge of your target groups, enabling you to anticipate customer behavior and existing preferences. This allows you to provide timely offers online and via your sales organization and also to identify trends at an early stage. Be able to identify new business opportunities earlier and react to the preferences of your target groups in an agile fashion.
Understand customer behavior.
Collect and accumulate behavior data.
Knowing and understanding your customers enables you to provide the desired information, relevant services or real-time recommendations on the spot. Having accurate information about your customers creates the sustainable basis needed for relevance and awareness, conversions and loyalty.
Manage campaigns across all channels.
Omnichannel campaigns – intelligently set up, implemented and reported.
From target group segmentation to campaign setup, rollout and marketing controlling – up to the delivery of leads to your sales team, we provide you with the right tools to communicate efficiently in real time with your customers and to remain relevant. This we do unrivaled, quickly, to the point and with controllable processes.
Integrated Sales & Service
Cutting-edge service processes and mobile apps in B2E and B2B.
As your customers rightly expect an omni-channel experience, we also offer holistic support for your processes – in this case, specifically for all relevant B2B and B2E service processes. This can be a B2B distribution solution or a B2E application for your field service. We also support you in this step of digital transformation and the identification of the most burning “use cases” with the appropriate methods such as “design thinking” and our years of experience.
Technological drivers for this step in the future of your enterprise services are mobile apps for smartphones and tablets with all their features like GPS for location-specific functions or camera applications for augmented reality offers.
As the consumer world has changed as much as mobile devices, there is still no stone on the other in many B2B and B2E areas.
We help you to walk this path professionally and to achieve success with tried and tested methods of digital transformation (design thinking, short development and deployment cycles, etc.). The most important success factor is finding the “right” processes and re-designing them, taking into account the possibilities of today’s digital world.
Revolutionize your B2B sales process and leverage the potential of your field service organization!
NETCONOMY – your innovation partner on the SAP® Cloud Platform®.
The NETCONOMY-method in Customer Centric Design also allows you to make your business services mobile as individual apps available on the SAP® Cloud Platform®.
Business Innovation
Based on our many years of international experience in the conception and implementation of digital business models, NETCONOMY supports you in the formulation of innovative business models. Taking into account our technological and business know how, the strategies elaborated or modified with us can help to increase sales or open up entirely new sources of income.
Further development of your revenue profile.
Benefit from the industry-specific know how, the many years of project experience, and not least the profound understanding of NETCONOMY’s strategic management – we help you transform your company digitally and tap into the full potential of future-oriented business models.
Development of new sources of revenue.
Together, we formulate new approaches to raise the existing potential of your company strategy or to open up new sources of revenue on the SAP® Commerce platform.
Omnichannel Commerce & 
360° Customer Insight & 
Integrated Sales & Service
Business Innovation
